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Introduction

This Privacy Policy outlines how Ally Global Logistics LLC dba The AGL Group ("we," "us," or "our") collects, uses, and protects your information when you interact with our services, including when you opt-in to receive communications. By using our services, you agree to the terms outlined in this Privacy Policy. This policy complies with applicable data protection laws in the United States, including the California Consumer Privacy Act (CCPA), and international regulations, such as the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of information:

Personal Information

Includes your name, email address, phone number, mailing address, payment information, and any other information you provide to us directly.

Non-Personal Information

Includes IP address, browser type, operating system, browsing behavior, and referring website addresses.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze website usage, and improve our services.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services.

  • Process transactions and fulfill your requests.

  • Communicate with you about updates, offers, and customer service.

  • Comply with legal obligations and respond to lawful requests by public authorities.

  • Protect against fraud, unauthorized transactions, and other illegal activities.

We do not sell your personal information to third parties.

Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for specific purposes.

  • Contractual Necessity: To fulfill a contract with you or take steps at your request before entering into a contract.

  • Legitimate Interests: For purposes that do not override your privacy rights, such as improving our services and preventing fraud.

  • Legal Obligation: To comply with legal and regulatory requirements.

SMS Communications

1. SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Ally Global Logistics LLC dba The AGL Group, you may receive messages related to the following:

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

  • Promotions or offers (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency

Message frequency may vary depending on the type of communication.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from Ally Global Logistics LLC dba The AGL Group in the following ways:

  • Verbally, during a conversation

  • By submitting an online form

  • By filling out a paper form

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword "HELP." 

8. Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt-out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our [Privacy Policy] page.

  • Message frequency may vary.

Sharing of Information

We may share your information with:

  • Service Providers: To assist in providing our services (e.g., payment processors, hosting providers).

  • Legal Authorities: To comply with legal obligations, such as responding to subpoenas or court orders.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

  • International Transfers: If your data is transferred outside of your country of residence, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Your Privacy Rights

For US Residents

If you are a resident of the United States, you have the following rights:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Opt-Out of Sale: Although we do not sell personal information, you may contact us to confirm.

For EEA Residents

If you are located in the EEA, you have the following rights:

  • Access: Request access to your personal data.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal obligations.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

  • Restriction of Processing: Request restrictions on how your data is processed.

  • Objection: Object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, please contact us at info@theaglgroup.com.

Data Protection

We employ technical and organizational measures to protect your data, including:

  • Encryption of sensitive data during transmission and storage.

  • Regular security audits and penetration testing.

  • Access controls to limit data access to authorized personnel only.

  • Regular data backups and redundancy measures.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and gather data for analytics. By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

For residents of the EEA, we do not process data of individuals under the age of 16 without parental consent.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Significant changes will be communicated via email or a notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@theaglgroup.com
Phone: (781) 544-3970